Delivery / Collection
Note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
We will try our best to either deliver the Products to your address by the estimated delivery date set out in our order confirmation email. If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Turn Around Time (TAT) for Order Processing and Delivery:
- Order processing time is 12 - 24 hours
- Delivery time taken 3 - 4 days